Freshdesk vs LiveChat2026
Freshdesk
Customer Support
Cloud-based helpdesk with ticketing, live chat, and AI automations for growing teams.
LiveChat
Customer Support
Live chat software for sales and customer support with AI bots, ticketing, and 200+ integrations.
Our Verdict
Freshdesk has the pricing advantage with a free tier.
Choose Freshdesk if…
budget-conscious buyers who want to start for free or at lower cost
Choose LiveChat if…
teams at the small to mid-sized businesses stage and teams that need more power and don't mind paying for it
Side-by-Side Comparison
Green highlight = advantage on that metric.
| Feature | Freshdesk | LiveChat |
|---|---|---|
| Pricing | ||
| Pricing model | Freemium | Subscription |
| Starting price | $15/mo | $20/mo |
| Free tier | ||
| Free trial | 21 days | 14 days |
| Ratings & Reviews | ||
| User rating | No reviews yet | No reviews yet |
| Features & Capabilities | ||
| Best for | teams of all sizes | small to mid-sized businesses |
| Tracked features | 11 | 7 |
| Company | ||
| Founded | 2010 | 2002 |
| Verified listing | ||
Pricing
Freshdesk
FreemiumLiveChat
SubscriptionFreshdesk
$15/moLiveChat
$20/moFreshdesk
LiveChat
Freshdesk
21 daysLiveChat
14 daysRatings & Reviews
Freshdesk
No reviews yetLiveChat
No reviews yetFeatures & Capabilities
Freshdesk
teams of all sizesLiveChat
small to mid-sized businessesFreshdesk
11LiveChat
7Company
Freshdesk
2010LiveChat
2002Freshdesk
LiveChat
Key Differences
Freshdesk
Freemium✓
LiveChat
Subscription
Freshdesk
$15/mo✓
LiveChat
$20/mo
Freshdesk
11 tracked features✓
LiveChat
7 tracked features
Freshdesk is best for…
Strengths
- Excellent free plan for small teams
- Omnichannel support
- Strong automation and AI
- Much more affordable than Zendesk
LiveChat is best for…
Strengths
- Best-in-class live chat widget
- Real-time visitor monitoring
- 200+ integrations
- AI chatbot available as add-on
Pricing Comparison
Freshdesk
From $15/mo
Free for up to 10 agents. Growth from $15/agent/month.
LiveChat
From $20/mo
Starter plan from $20/agent/month billed annually.
Pricing information is verified periodically. Visit each vendor's pricing page for current rates and plan details.
Feature Comparison
Only in Freshdesk
- Knowledge Base
- SLA Management
- Workflow Automation
- Shared Inbox
Both tools
- Live Chat
- Chatbot / AI Agent
- Ticketing System
- Omnichannel Support
- API Access
- Zapier Integration
- CSAT Surveys
Alternatives & More Comparisons
Alternatives to Freshdesk
Alternatives to LiveChat
Frequently Asked Questions
- What is the main difference between Freshdesk and LiveChat?
- Freshdesk has the pricing advantage with a free tier. Choose Freshdesk if you need it for budget-conscious buyers who want to start for free or at lower cost. Choose LiveChat if you need it for teams at the small to mid-sized businesses stage and teams that need more power and don't mind paying for it.
- Is Freshdesk cheaper than LiveChat?
- Freshdesk is cheaper at From $15/mo vs From $20/mo. Note that pricing tiers vary — check each vendor's current pricing page for up-to-date details.
- Can I switch from Freshdesk to LiveChat?
- Yes — most teams can migrate from Freshdesk to LiveChat with a data export/import process. Check whether both tools support CSV or API data export before starting. LiveChat offers a free trial, so you can test it before cancelling Freshdesk.
- Does Freshdesk or LiveChat offer a free trial?
- Both Freshdesk (21 days) and LiveChat (14 days) offer free trials. Try both before committing.
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