Best Customer Support Software
Comparing 12 Customer Support tools. Helpdesk and support ticket software for customer service teams Each tool has been evaluated on pricing, features, integrations, and verified user ratings.
The Customer Support market includes tools at every price point — from genuinely free plans to enterprise contracts. Use the filters below to narrow by pricing model, free trial availability, and company size focus. Sorted by user rating by default. Switch to "Newest" to find recently added tools.
12 tools
Salesforce
The world's #1 CRM platform — the enterprise standard for sales, service, and marketing automation.
HubSpot CRM
The all-in-one CRM platform for marketing, sales, and customer service teams of every size.
Zendesk
The industry-standard customer service platform for ticketing, live chat, and omnichannel support.
Hiver
Helpdesk built inside Gmail — manage shared inboxes without leaving Google Workspace.
Gorgias
E-commerce helpdesk that unifies support tickets, live chat, and social media — built for Shopify stores.
Help Scout
Simple, human customer support software for growing businesses — shared inbox, live chat, and knowledge base.
LiveChat
Live chat software for sales and customer support with AI bots, ticketing, and 200+ integrations.
Freshsales
AI-powered CRM by Freshworks with built-in phone, email, and chat for sales teams.
Intercom
The AI-first customer service platform combining chatbots, live chat, and helpdesk in one.
Freshdesk
Cloud-based helpdesk with ticketing, live chat, and AI automations for growing teams.
SurveySparrow
Conversational survey and customer experience platform with higher completion rates.
Tidio
AI-powered live chat and chatbot platform that converts website visitors into customers.
Frequently Asked Questions
- What is Customer Support software?
- Helpdesk and support ticket software for customer service teams
- How many Customer Support tools are listed here?
- We currently list 12 Customer Support tools. The list is updated regularly as we verify pricing data and add new entrants to the market.
- Are there free Customer Support tools?
- Yes. Several tools in the Customer Support category offer a free plan or an open-source version. Use the "Free" pricing filter on this page to see only tools with a free tier. Note that free plans often have usage limits or fewer features than paid plans.
- What features should I look for in Customer Support software?
- Key features to evaluate include API Access, Workflow Automation, Zapier Integration, and more. Use our feature filter to find tools that include specific capabilities you need.
- How do I choose the best Customer Support tool?
- Start by identifying your team size and budget. Filter by pricing model (free, freemium, or subscription) and check whether the tool offers a free trial. Read the pros and cons on each tool's detail page, and use our comparison feature to put two tools side-by-side before deciding.