Gorgias vs Help Scout2026
Gorgias
Customer Support
E-commerce helpdesk that unifies support tickets, live chat, and social media — built for Shopify stores.
Help Scout
Customer Support
Simple, human customer support software for growing businesses — shared inbox, live chat, and knowledge base.
Our Verdict
Gorgias has the pricing advantage ($10/mo vs $22/mo).
Choose Gorgias if…
teams at the small to mid-sized businesses stage
Choose Help Scout if…
teams at the small to mid-sized businesses stage
Side-by-Side Comparison
Green highlight = advantage on that metric.
| Feature | Gorgias | Help Scout |
|---|---|---|
| Pricing | ||
| Pricing model | Subscription | Subscription |
| Starting price | $10/mo | $22/mo |
| Free tier | ||
| Free trial | 7 days | 15 days |
| Ratings & Reviews | ||
| User rating | No reviews yet | No reviews yet |
| Features & Capabilities | ||
| Best for | small to mid-sized businesses | small to mid-sized businesses |
| Tracked features | 8 | 6 |
| Company | ||
| Founded | 2015 | 2011 |
| Verified listing | ||
Pricing
Gorgias
SubscriptionHelp Scout
SubscriptionGorgias
$10/moHelp Scout
$22/moGorgias
Help Scout
Gorgias
7 daysHelp Scout
15 daysRatings & Reviews
Gorgias
No reviews yetHelp Scout
No reviews yetFeatures & Capabilities
Gorgias
small to mid-sized businessesHelp Scout
small to mid-sized businessesGorgias
8Help Scout
6Company
Gorgias
2015Help Scout
2011Gorgias
Help Scout
Key Differences
Gorgias
$10/mo✓
Help Scout
$22/mo
Gorgias
8 tracked features✓
Help Scout
6 tracked features
Gorgias is best for…
Strengths
- Best helpdesk for Shopify stores
- Order data in every ticket
- Omnichannel: email chat social SMS
- AI auto-responses for common questions
Help Scout is best for…
Strengths
- Feels human — not like a ticket system
- Shared inbox easy to adopt
- Live chat and knowledge base included
- Good for relationship-driven support
Pricing Comparison
Gorgias
From $10/mo
Starter plan from $10/month for 50 tickets.
Help Scout
From $22/mo
Standard plan from $22/user/month billed annually.
Pricing information is verified periodically. Visit each vendor's pricing page for current rates and plan details.
Feature Comparison
Only in Gorgias
- Ticketing System
- Omnichannel Support
- Chatbot / AI Agent
- SLA Management
Both tools
- Shared Inbox
- Live Chat
- API Access
- Workflow Automation
Only in Help Scout
- Knowledge Base
- CSAT Surveys
Frequently Asked Questions
- What is the main difference between Gorgias and Help Scout?
- Gorgias has the pricing advantage ($10/mo vs $22/mo). Choose Gorgias if you need it for teams at the small to mid-sized businesses stage. Choose Help Scout if you need it for teams at the small to mid-sized businesses stage.
- Is Gorgias cheaper than Help Scout?
- Gorgias is cheaper at From $10/mo vs From $22/mo. Note that pricing tiers vary — check each vendor's current pricing page for up-to-date details.
- Can I switch from Gorgias to Help Scout?
- Yes — most teams can migrate from Gorgias to Help Scout with a data export/import process. Check whether both tools support CSV or API data export before starting. Help Scout offers a free trial, so you can test it before cancelling Gorgias.
- Does Gorgias or Help Scout offer a free trial?
- Both Gorgias (7 days) and Help Scout (15 days) offer free trials. Try both before committing.