Gorgias vs SurveySparrow2026
Gorgias
Customer Support
E-commerce helpdesk that unifies support tickets, live chat, and social media — built for Shopify stores.
SurveySparrow
Customer Support
Conversational survey and customer experience platform with higher completion rates.
Our Verdict
SurveySparrow is the more affordable option with a free tier.
Choose Gorgias if…
teams at the small to mid-sized businesses stage and teams that need more power and don't mind paying for it
Choose SurveySparrow if…
budget-conscious buyers who want to start for free or at lower cost
Side-by-Side Comparison
Green highlight = advantage on that metric.
| Feature | Gorgias | SurveySparrow |
|---|---|---|
| Pricing | ||
| Pricing model | Subscription | Freemium |
| Starting price | $10/mo | $19/mo |
| Free tier | ||
| Free trial | 7 days | 14 days |
| Ratings & Reviews | ||
| User rating | No reviews yet | No reviews yet |
| Features & Capabilities | ||
| Best for | small to mid-sized businesses | teams of all sizes |
| Tracked features | 8 | 5 |
| Company | ||
| Founded | 2015 | 2017 |
| Verified listing | ||
Pricing
Gorgias
SubscriptionSurveySparrow
FreemiumGorgias
$10/moSurveySparrow
$19/moGorgias
SurveySparrow
Gorgias
7 daysSurveySparrow
14 daysRatings & Reviews
Gorgias
No reviews yetSurveySparrow
No reviews yetFeatures & Capabilities
Gorgias
small to mid-sized businessesSurveySparrow
teams of all sizesGorgias
8SurveySparrow
5Company
Gorgias
2015SurveySparrow
2017Gorgias
SurveySparrow
Key Differences
Gorgias
Subscription
SurveySparrow
✓Freemium
Gorgias
$10/mo✓
SurveySparrow
$19/mo
Gorgias
8 tracked features✓
SurveySparrow
5 tracked features
Gorgias is best for…
Strengths
- Best helpdesk for Shopify stores
- Order data in every ticket
- Omnichannel: email chat social SMS
- AI auto-responses for common questions
SurveySparrow is best for…
Strengths
- Conversational format boosts completion rates
- Strong NPS and CX workflows
- White-label options
- Good CRM integrations
Pricing Comparison
Gorgias
From $10/mo
Starter plan from $10/month for 50 tickets.
SurveySparrow
From $19/mo
Free plan available. Basic from $19/month.
Pricing information is verified periodically. Visit each vendor's pricing page for current rates and plan details.
Feature Comparison
Only in Gorgias
- Ticketing System
- Live Chat
- Omnichannel Support
- Chatbot / AI Agent
- SLA Management
- Shared Inbox
Both tools
- API Access
- Workflow Automation
Only in SurveySparrow
- CSAT Surveys
- Pulse Surveys
- Zapier Integration
Alternatives & More Comparisons
Alternatives to Gorgias
Alternatives to SurveySparrow
Frequently Asked Questions
- What is the main difference between Gorgias and SurveySparrow?
- SurveySparrow is the more affordable option with a free tier. Choose Gorgias if you need it for teams at the small to mid-sized businesses stage and teams that need more power and don't mind paying for it. Choose SurveySparrow if you need it for budget-conscious buyers who want to start for free or at lower cost.
- Is Gorgias cheaper than SurveySparrow?
- Gorgias is cheaper at From $10/mo vs From $19/mo. Note that pricing tiers vary — check each vendor's current pricing page for up-to-date details.
- Can I switch from Gorgias to SurveySparrow?
- Yes — most teams can migrate from Gorgias to SurveySparrow with a data export/import process. Check whether both tools support CSV or API data export before starting. SurveySparrow offers a free trial, so you can test it before cancelling Gorgias.
- Does Gorgias or SurveySparrow offer a free trial?
- Both Gorgias (7 days) and SurveySparrow (14 days) offer free trials. Try both before committing.
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