Gorgias vs Zendesk2026
Gorgias
Customer Support
E-commerce helpdesk that unifies support tickets, live chat, and social media — built for Shopify stores.
Zendesk
Customer Support
The industry-standard customer service platform for ticketing, live chat, and omnichannel support.
Our Verdict
Gorgias has the pricing advantage ($10/mo vs $19/mo).
Choose Gorgias if…
teams at the small to mid-sized businesses stage
Side-by-Side Comparison
Green highlight = advantage on that metric.
| Feature | Gorgias | Zendesk |
|---|---|---|
| Pricing | ||
| Pricing model | Subscription | Subscription |
| Starting price | $10/mo | $19/mo |
| Free tier | ||
| Free trial | 7 days | 14 days |
| Ratings & Reviews | ||
| User rating | No reviews yet | No reviews yet |
| Features & Capabilities | ||
| Best for | small to mid-sized businesses | teams of all sizes |
| Tracked features | 8 | 12 |
| Company | ||
| Founded | 2015 | 2007 |
| Verified listing | ||
Pricing
Gorgias
SubscriptionZendesk
SubscriptionGorgias
$10/moZendesk
$19/moGorgias
Zendesk
Gorgias
7 daysZendesk
14 daysRatings & Reviews
Gorgias
No reviews yetZendesk
No reviews yetFeatures & Capabilities
Gorgias
small to mid-sized businessesZendesk
teams of all sizesGorgias
8Zendesk
12Company
Gorgias
2015Zendesk
2007Gorgias
Zendesk
Key Differences
Gorgias
$10/mo✓
Zendesk
$19/mo
Gorgias
8 tracked features
Zendesk
✓12 tracked features
Gorgias is best for…
Strengths
- Best helpdesk for Shopify stores
- Order data in every ticket
- Omnichannel: email chat social SMS
- AI auto-responses for common questions
Zendesk is best for…
Strengths
- Industry standard — integrates with everything
- Unified omnichannel workspace
- Powerful AI and automation
- Best-in-class reporting
Pricing Comparison
Gorgias
From $10/mo
Starter plan from $10/month for 50 tickets.
Zendesk
From $19/mo
Suite Team from $55/agent/month. Support Team from $19/agent/month billed annually.
Pricing information is verified periodically. Visit each vendor's pricing page for current rates and plan details.
Feature Comparison
Both tools
- Ticketing System
- Live Chat
- Omnichannel Support
- Chatbot / AI Agent
- SLA Management
- API Access
- Workflow Automation
- Shared Inbox
Only in Zendesk
- Knowledge Base
- CSAT Surveys
- Dashboard & Reporting
- Approval Workflows
Frequently Asked Questions
- What is the main difference between Gorgias and Zendesk?
- Gorgias has the pricing advantage ($10/mo vs $19/mo).
- Is Gorgias cheaper than Zendesk?
- Gorgias is cheaper at From $10/mo vs From $19/mo. Note that pricing tiers vary — check each vendor's current pricing page for up-to-date details.
- Can I switch from Gorgias to Zendesk?
- Yes — most teams can migrate from Gorgias to Zendesk with a data export/import process. Check whether both tools support CSV or API data export before starting. Zendesk offers a free trial, so you can test it before cancelling Gorgias.
- Does Gorgias or Zendesk offer a free trial?
- Both Gorgias (7 days) and Zendesk (14 days) offer free trials. Try both before committing.