Tidio
VerifiedAI-powered live chat and chatbot platform that converts website visitors into customers.
Freemium
$29/mo
No free trial
SMBs (50–500)
Apr 2026
What is Tidio?
Tidio combines live chat, AI chatbots, and email marketing for e-commerce and small businesses. Its Lyro AI agent autonomously handles up to 70% of questions. Integrates natively with Shopify, WooCommerce, WordPress, and Wix. No-code chatbot builder with pre-built templates for cart recovery and lead capture.
Key Features
Pricing
freemium
$29/month
Free plan available. Starter from $29/month.
Pricing may have changed. Always verify on the vendor's website.
Who is Tidio best for?
Best for
Tidio is designed for small to medium-sized businesses.
Popular in these industries:
Pros & Cons
Pros
- AI handles up to 70% of queries
- Very easy setup
- Native Shopify integration
- Generous free plan
- Affordable for small teams
Cons
- Lyro AI credits sold separately
- Advanced automation on higher plans
- Reporting basic on entry plans
Tidio Alternatives
Help Scout
Direct alternativeSimple, human customer support software for growing businesses — shared inbox, live chat, and knowledge base.
SurveySparrow
Direct alternativeConversational survey and customer experience platform with higher completion rates.
Hiver
Direct alternativeHelpdesk built inside Gmail — manage shared inboxes without leaving Google Workspace.
Freshdesk
Direct alternativeCloud-based helpdesk with ticketing, live chat, and AI automations for growing teams.
LiveChat
Direct alternativeLive chat software for sales and customer support with AI bots, ticketing, and 200+ integrations.
Intercom
Direct alternativeThe AI-first customer service platform combining chatbots, live chat, and helpdesk in one.
Frequently Asked Questions
- Is Tidio free?
- Tidio offers a free tier with limited features. Paid plans start at $29/month for more advanced functionality.
- What is Tidio used for?
- AI-powered live chat and chatbot platform that converts website visitors into customers.
- Who is Tidio best for?
- Tidio is primarily designed for small and medium-sized businesses.
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