Hiver vs Tidio2026
Hiver
Customer Support
Helpdesk built inside Gmail — manage shared inboxes without leaving Google Workspace.
Tidio
Customer Support
AI-powered live chat and chatbot platform that converts website visitors into customers.
Our Verdict
Tidio is the more affordable option with a free tier.
Choose Hiver if…
teams at the small to mid-sized businesses stage and teams that need more power and don't mind paying for it
Choose Tidio if…
teams at the small to mid-sized businesses stage and budget-conscious buyers who want to start for free or at lower cost
Side-by-Side Comparison
Green highlight = advantage on that metric.
| Feature | Hiver | Tidio |
|---|---|---|
| Pricing | ||
| Pricing model | Subscription | Freemium |
| Starting price | $19/mo | $29/mo |
| Free tier | ||
| Free trial | 7 days | |
| Ratings & Reviews | ||
| User rating | No reviews yet | No reviews yet |
| Features & Capabilities | ||
| Best for | small to mid-sized businesses | small to mid-sized businesses |
| Tracked features | 7 | 5 |
| Company | ||
| Founded | 2011 | 2013 |
| Verified listing | ||
Pricing
Hiver
SubscriptionTidio
FreemiumHiver
$19/moTidio
$29/moHiver
Tidio
Hiver
7 daysTidio
Ratings & Reviews
Hiver
No reviews yetTidio
No reviews yetFeatures & Capabilities
Hiver
small to mid-sized businessesTidio
small to mid-sized businessesHiver
7Tidio
5Company
Hiver
2011Tidio
2013Hiver
Tidio
Key Differences
Hiver
Subscription
Tidio
✓Freemium
Hiver
$19/mo✓
Tidio
$29/mo
Hiver
7 days✓
Tidio
Not available
Hiver
7 tracked features✓
Tidio
5 tracked features
Hiver is best for…
Strengths
- Works entirely inside Gmail
- No new app to learn
- SLA tracking and automation
- Multi-channel support
Tidio is best for…
Strengths
- AI handles up to 70% of queries
- Very easy setup
- Native Shopify integration
- Generous free plan
Pricing Comparison
Hiver
From $19/mo
Lite plan from $19/user/month billed annually.
Tidio
From $29/mo
Free plan available. Starter from $29/month.
Pricing information is verified periodically. Visit each vendor's pricing page for current rates and plan details.
Feature Comparison
Only in Hiver
- Shared Inbox
- SLA Management
- Omnichannel Support
- Workflow Automation
- CSAT Surveys
Both tools
- Live Chat
- API Access
Only in Tidio
- Chatbot / AI Agent
- Email Marketing
- Zapier Integration
Alternatives & More Comparisons
Frequently Asked Questions
- What is the main difference between Hiver and Tidio?
- Tidio is the more affordable option with a free tier. Choose Hiver if you need it for teams at the small to mid-sized businesses stage and teams that need more power and don't mind paying for it. Choose Tidio if you need it for teams at the small to mid-sized businesses stage and budget-conscious buyers who want to start for free or at lower cost.
- Is Hiver cheaper than Tidio?
- Hiver is cheaper at From $19/mo vs From $29/mo. Note that pricing tiers vary — check each vendor's current pricing page for up-to-date details.
- Can I switch from Hiver to Tidio?
- Yes — most teams can migrate from Hiver to Tidio with a data export/import process. Check whether both tools support CSV or API data export before starting. It's advisable to run both tools in parallel for a short period to verify your data migrated correctly.
- Does Hiver or Tidio offer a free trial?
- Hiver offers a free trial of 7 days. Tidio does not currently offer a free trial — check their pricing page for any trial promotions.