Best Software for Retail & E-commerce
47 software tools are used across the Retail & E-commerce industry. Compare pricing, features, and integrations to find the right fit for your team.
Software built for online and brick-and-mortar retailers, DTC brands, and e-commerce operators.
Last verified April 2026
Tool Categories for Retail & E-commerce Teams
The software categories most commonly used in this industry.
47 tools
Shopify
The world's leading e-commerce platform for building and scaling an online store.
Zapier
No-code automation platform that connects 7,000+ apps and automates repetitive workflows without coding.
Gusto
Full-service payroll, HR, and benefits platform built for small and growing US businesses.
Ahrefs
The most powerful SEO toolset for backlink analysis, keyword research, and competitive intelligence.
Zendesk
The industry-standard customer service platform for ticketing, live chat, and omnichannel support.
Klaviyo
The e-commerce email and SMS marketing platform used by 150,000+ Shopify and DTC brands.
ClickUp
The all-in-one productivity platform replacing multiple apps with tasks, docs, goals, and chat.
Xero
Cloud accounting software for small businesses — the leading QuickBooks alternative used in 180+ countries.
Mailchimp
The world's most popular email marketing platform with automation, landing pages, and a website builder.
QuickBooks Online
The world's most widely used small business accounting software for bookkeeping, payroll, and tax.
ActiveCampaign
Advanced email marketing and CRM automation platform for businesses serious about customer experience.
Freshdesk
Cloud-based helpdesk with ticketing, live chat, and AI automations for growing teams.
GoDaddy
The world's largest domain registrar with hosting, email, and website builder tools.
Sonetel
Virtual phone numbers and business communication tools for global small businesses.
Vista Social
Affordable social media management for scheduling, analytics, and engagement across all networks.
Hootsuite
The most widely used social media management platform for scheduling, analytics, and team collaboration.
Campaigner
Email marketing platform with advanced segmentation, automation workflows, and A/B testing.
RingCentral
The leading cloud business phone system with calling, messaging, and video in one unified platform.
Wix
The world's most popular website builder with 250 million users and complete creative freedom.
Squarespace
The website builder for beautiful, design-led websites — the go-to for creatives, portfolios, and small businesses.
Melio
Free business payment platform — pay vendors by bank transfer or card, get paid by check or bank transfer.
LiveChat
Live chat software for sales and customer support with AI bots, ticketing, and 200+ integrations.
Brevo
All-in-one marketing platform with email, SMS, WhatsApp, and CRM — the leading Mailchimp alternative in Europe.
Hotjar
Heatmaps, session recordings, and feedback surveys that show how real users experience your website.
Frequently Asked Questions
- What software do Retail & E-commerce professionals use?
- Software built for online and brick-and-mortar retailers, DTC brands, and e-commerce operators.
- How many software tools are listed for the Retail & E-commerce industry?
- We currently list 47 software tools used in the Retail & E-commerce industry. This list is updated regularly as we index new tools and verify existing ones.
- Is there free software for the Retail & E-commerce industry?
- Yes — several tools used in Retail & E-commerce offer a free plan or open-source version. Use the "Free" pricing filter on this page to see free and freemium options. Free plans typically have usage limits; check each tool's pricing page for details.
- What categories of software do Retail & E-commerce teams typically need?
- Retail & E-commerce teams commonly use tools in categories such as Marketing Automation, Email Marketing, Web Hosting, Accounting & Finance. The specific mix depends on team size and workflow, but most Retail & E-commerce businesses need at minimum a CRM or contact management tool, a project or task manager, and some form of reporting or analytics.
- What features should Retail & E-commerce software include?
- When evaluating software for Retail & E-commerce, look for capabilities like API Access, Workflow Automation, Zapier Integration. Also consider whether the tool integrates with existing systems, supports your team size, and offers the compliance or security certifications relevant to your specific use case.
Choosing Software for Retail & E-commerce
The most common tool categories for Retail & E-commerce teams include Marketing Automation, Email Marketing, Web Hosting and 3 more. Use the filters below to sort by pricing model, free trial availability, or company size focus.