Best Software for Retail & E-commerce
47 software tools are used across the Retail & E-commerce industry. Compare pricing, features, and integrations to find the right fit for your team.
Software built for online and brick-and-mortar retailers, DTC brands, and e-commerce operators.
Last verified April 2026
Tool Categories for Retail & E-commerce Teams
The software categories most commonly used in this industry.
47 tools
Crazy Egg
Website optimisation platform with heatmaps, A/B testing, and traffic analysis tools.
Buffer
Simple, clean social media scheduling and analytics — the most popular Hootsuite alternative.
Sprout Social
Enterprise social media management platform with deep analytics, social listening, and CRM integration.
Make
Visual no-code automation platform — the most powerful Zapier alternative for complex workflows.
Nextiva
All-in-one business communication platform — VoIP, video, SMS, and customer experience tools.
Drip
E-commerce email and SMS marketing automation platform for brands serious about lifecycle marketing.
TermsFeed
Generate privacy policies, terms of service, and cookie policies for your website in minutes.
Intercom
The AI-first customer service platform combining chatbots, live chat, and helpdesk in one.
WooCommerce
The world's most widely used e-commerce plugin — powers 30% of all online stores on WordPress.
BigCommerce
Enterprise-ready e-commerce platform for fast-growing brands who have outgrown Shopify.
Constant Contact
One of the most trusted email marketing platforms for small businesses and non-profits.
SurveySparrow
Conversational survey and customer experience platform with higher completion rates.
ADP
The world's largest payroll and HR services provider, trusted by 1 million+ businesses.
MailMunch
Email marketing and lead capture with pop-ups, landing pages, and email sequences.
Tidio
AI-powered live chat and chatbot platform that converts website visitors into customers.
Sucuri
Website security with malware scanning, firewall protection, and DDoS mitigation.
iubenda
Legal compliance tools including privacy policies, cookie consent banners, and GDPR compliance.
TextMagic
Business SMS platform for sending text notifications and two-way SMS at scale.
Lightspeed Commerce
Cloud POS and e-commerce platform for retail stores, restaurants, and golf businesses.
Moosend
Affordable email marketing and automation platform with a generous free plan and landing page builder.
Omnisend
Email and SMS marketing automation platform built specifically for e-commerce brands.
OnPay
Full-service US payroll software with HR tools and benefits administration for small businesses.
Gorgias
E-commerce helpdesk that unifies support tickets, live chat, and social media — built for Shopify stores.
Frequently Asked Questions
- What software do Retail & E-commerce professionals use?
- Software built for online and brick-and-mortar retailers, DTC brands, and e-commerce operators.
- How many software tools are listed for the Retail & E-commerce industry?
- We currently list 47 software tools used in the Retail & E-commerce industry. This list is updated regularly as we index new tools and verify existing ones.
- Is there free software for the Retail & E-commerce industry?
- Yes — several tools used in Retail & E-commerce offer a free plan or open-source version. Use the "Free" pricing filter on this page to see free and freemium options. Free plans typically have usage limits; check each tool's pricing page for details.
- What categories of software do Retail & E-commerce teams typically need?
- Retail & E-commerce teams commonly use tools in categories such as Marketing Automation, Email Marketing, Web Hosting, Accounting & Finance. The specific mix depends on team size and workflow, but most Retail & E-commerce businesses need at minimum a CRM or contact management tool, a project or task manager, and some form of reporting or analytics.
- What features should Retail & E-commerce software include?
- When evaluating software for Retail & E-commerce, look for capabilities like API Access, Workflow Automation, Zapier Integration. Also consider whether the tool integrates with existing systems, supports your team size, and offers the compliance or security certifications relevant to your specific use case.
Choosing Software for Retail & E-commerce
The most common tool categories for Retail & E-commerce teams include Marketing Automation, Email Marketing, Web Hosting and 3 more. Use the filters below to sort by pricing model, free trial availability, or company size focus.