Freshdesk vs Gorgias2026
Freshdesk
Customer Support
Cloud-based helpdesk with ticketing, live chat, and AI automations for growing teams.
Gorgias
Customer Support
E-commerce helpdesk that unifies support tickets, live chat, and social media — built for Shopify stores.
Our Verdict
Freshdesk has the pricing advantage with a free tier.
Choose Freshdesk if…
budget-conscious buyers who want to start for free or at lower cost
Choose Gorgias if…
teams at the small to mid-sized businesses stage and teams that need more power and don't mind paying for it
Side-by-Side Comparison
Green highlight = advantage on that metric.
| Feature | Freshdesk | Gorgias |
|---|---|---|
| Pricing | ||
| Pricing model | Freemium | Subscription |
| Starting price | $15/mo | $10/mo |
| Free tier | ||
| Free trial | 21 days | 7 days |
| Ratings & Reviews | ||
| User rating | No reviews yet | No reviews yet |
| Features & Capabilities | ||
| Best for | teams of all sizes | small to mid-sized businesses |
| Tracked features | 11 | 8 |
| Company | ||
| Founded | 2010 | 2015 |
| Verified listing | ||
Pricing
Freshdesk
FreemiumGorgias
SubscriptionFreshdesk
$15/moGorgias
$10/moFreshdesk
Gorgias
Freshdesk
21 daysGorgias
7 daysRatings & Reviews
Freshdesk
No reviews yetGorgias
No reviews yetFeatures & Capabilities
Freshdesk
teams of all sizesGorgias
small to mid-sized businessesFreshdesk
11Gorgias
8Company
Freshdesk
2010Gorgias
2015Freshdesk
Gorgias
Key Differences
Freshdesk
Freemium✓
Gorgias
Subscription
Freshdesk
$15/mo
Gorgias
✓$10/mo
Freshdesk
11 tracked features✓
Gorgias
8 tracked features
Freshdesk is best for…
Strengths
- Excellent free plan for small teams
- Omnichannel support
- Strong automation and AI
- Much more affordable than Zendesk
Gorgias is best for…
Strengths
- Best helpdesk for Shopify stores
- Order data in every ticket
- Omnichannel: email chat social SMS
- AI auto-responses for common questions
Pricing Comparison
Freshdesk
From $15/mo
Free for up to 10 agents. Growth from $15/agent/month.
Gorgias
From $10/mo
Starter plan from $10/month for 50 tickets.
Pricing information is verified periodically. Visit each vendor's pricing page for current rates and plan details.
Feature Comparison
Only in Freshdesk
- Knowledge Base
- CSAT Surveys
- Zapier Integration
Both tools
- Ticketing System
- Live Chat
- Omnichannel Support
- Chatbot / AI Agent
- SLA Management
- API Access
- Workflow Automation
- Shared Inbox
Frequently Asked Questions
- What is the main difference between Freshdesk and Gorgias?
- Freshdesk has the pricing advantage with a free tier. Choose Freshdesk if you need it for budget-conscious buyers who want to start for free or at lower cost. Choose Gorgias if you need it for teams at the small to mid-sized businesses stage and teams that need more power and don't mind paying for it.
- Is Freshdesk cheaper than Gorgias?
- Gorgias is cheaper at From $10/mo vs From $15/mo. Note that pricing tiers vary — check each vendor's current pricing page for up-to-date details.
- Can I switch from Freshdesk to Gorgias?
- Yes — most teams can migrate from Freshdesk to Gorgias with a data export/import process. Check whether both tools support CSV or API data export before starting. Gorgias offers a free trial, so you can test it before cancelling Freshdesk.
- Does Freshdesk or Gorgias offer a free trial?
- Both Freshdesk (21 days) and Gorgias (7 days) offer free trials. Try both before committing.