LiveChat vs Zendesk2026
LiveChat
Customer Support
Live chat software for sales and customer support with AI bots, ticketing, and 200+ integrations.
Zendesk
Customer Support
The industry-standard customer service platform for ticketing, live chat, and omnichannel support.
Our Verdict
Zendesk is the more affordable option.
Choose LiveChat if…
teams at the small to mid-sized businesses stage
Side-by-Side Comparison
Green highlight = advantage on that metric.
| Feature | LiveChat | Zendesk |
|---|---|---|
| Pricing | ||
| Pricing model | Subscription | Subscription |
| Starting price | $20/mo | $19/mo |
| Free tier | ||
| Free trial | 14 days | 14 days |
| Ratings & Reviews | ||
| User rating | No reviews yet | No reviews yet |
| Features & Capabilities | ||
| Best for | small to mid-sized businesses | teams of all sizes |
| Tracked features | 7 | 12 |
| Company | ||
| Founded | 2002 | 2007 |
| Verified listing | ||
Pricing
LiveChat
SubscriptionZendesk
SubscriptionLiveChat
$20/moZendesk
$19/moLiveChat
Zendesk
LiveChat
14 daysZendesk
14 daysRatings & Reviews
LiveChat
No reviews yetZendesk
No reviews yetFeatures & Capabilities
LiveChat
small to mid-sized businessesZendesk
teams of all sizesLiveChat
7Zendesk
12Company
LiveChat
2002Zendesk
2007LiveChat
Zendesk
Key Differences
LiveChat
7 tracked features
Zendesk
✓12 tracked features
LiveChat is best for…
Strengths
- Best-in-class live chat widget
- Real-time visitor monitoring
- 200+ integrations
- AI chatbot available as add-on
Zendesk is best for…
Strengths
- Industry standard — integrates with everything
- Unified omnichannel workspace
- Powerful AI and automation
- Best-in-class reporting
Pricing Comparison
LiveChat
From $20/mo
Starter plan from $20/agent/month billed annually.
Zendesk
From $19/mo
Suite Team from $55/agent/month. Support Team from $19/agent/month billed annually.
Pricing information is verified periodically. Visit each vendor's pricing page for current rates and plan details.
Feature Comparison
Only in LiveChat
- Zapier Integration
Both tools
- Ticketing System
- Live Chat
- Omnichannel Support
- Chatbot / AI Agent
- CSAT Surveys
- API Access
Only in Zendesk
- Knowledge Base
- SLA Management
- Workflow Automation
- Dashboard & Reporting
- Shared Inbox
- Approval Workflows
Alternatives & More Comparisons
Alternatives to LiveChat
Alternatives to Zendesk
Frequently Asked Questions
- What is the main difference between LiveChat and Zendesk?
- Zendesk is the more affordable option.
- Is LiveChat cheaper than Zendesk?
- Zendesk is cheaper at From $19/mo vs From $20/mo. Note that pricing tiers vary — check each vendor's current pricing page for up-to-date details.
- Can I switch from LiveChat to Zendesk?
- Yes — most teams can migrate from LiveChat to Zendesk with a data export/import process. Check whether both tools support CSV or API data export before starting. Zendesk offers a free trial, so you can test it before cancelling LiveChat.
- Does LiveChat or Zendesk offer a free trial?
- Both LiveChat (14 days) and Zendesk (14 days) offer free trials. Try both before committing.
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