Gorgias vs LiveChat2026
Gorgias
Customer Support
E-commerce helpdesk that unifies support tickets, live chat, and social media — built for Shopify stores.
LiveChat
Customer Support
Live chat software for sales and customer support with AI bots, ticketing, and 200+ integrations.
Our Verdict
Gorgias has the pricing advantage ($10/mo vs $20/mo).
Choose Gorgias if…
teams at the small to mid-sized businesses stage
Choose LiveChat if…
teams at the small to mid-sized businesses stage
Side-by-Side Comparison
Green highlight = advantage on that metric.
| Feature | Gorgias | LiveChat |
|---|---|---|
| Pricing | ||
| Pricing model | Subscription | Subscription |
| Starting price | $10/mo | $20/mo |
| Free tier | ||
| Free trial | 7 days | 14 days |
| Ratings & Reviews | ||
| User rating | No reviews yet | No reviews yet |
| Features & Capabilities | ||
| Best for | small to mid-sized businesses | small to mid-sized businesses |
| Tracked features | 8 | 7 |
| Company | ||
| Founded | 2015 | 2002 |
| Verified listing | ||
Pricing
Gorgias
SubscriptionLiveChat
SubscriptionGorgias
$10/moLiveChat
$20/moGorgias
LiveChat
Gorgias
7 daysLiveChat
14 daysRatings & Reviews
Gorgias
No reviews yetLiveChat
No reviews yetFeatures & Capabilities
Gorgias
small to mid-sized businessesLiveChat
small to mid-sized businessesGorgias
8LiveChat
7Company
Gorgias
2015LiveChat
2002Gorgias
LiveChat
Key Differences
Gorgias
$10/mo✓
LiveChat
$20/mo
Gorgias is best for…
Strengths
- Best helpdesk for Shopify stores
- Order data in every ticket
- Omnichannel: email chat social SMS
- AI auto-responses for common questions
LiveChat is best for…
Strengths
- Best-in-class live chat widget
- Real-time visitor monitoring
- 200+ integrations
- AI chatbot available as add-on
Pricing Comparison
Gorgias
From $10/mo
Starter plan from $10/month for 50 tickets.
LiveChat
From $20/mo
Starter plan from $20/agent/month billed annually.
Pricing information is verified periodically. Visit each vendor's pricing page for current rates and plan details.
Feature Comparison
Only in Gorgias
- SLA Management
- Workflow Automation
- Shared Inbox
Both tools
- Live Chat
- Chatbot / AI Agent
- Ticketing System
- Omnichannel Support
- API Access
Only in LiveChat
- Zapier Integration
- CSAT Surveys
Frequently Asked Questions
- What is the main difference between Gorgias and LiveChat?
- Gorgias has the pricing advantage ($10/mo vs $20/mo). Choose Gorgias if you need it for teams at the small to mid-sized businesses stage. Choose LiveChat if you need it for teams at the small to mid-sized businesses stage.
- Is Gorgias cheaper than LiveChat?
- Gorgias is cheaper at From $10/mo vs From $20/mo. Note that pricing tiers vary — check each vendor's current pricing page for up-to-date details.
- Can I switch from Gorgias to LiveChat?
- Yes — most teams can migrate from Gorgias to LiveChat with a data export/import process. Check whether both tools support CSV or API data export before starting. LiveChat offers a free trial, so you can test it before cancelling Gorgias.
- Does Gorgias or LiveChat offer a free trial?
- Both Gorgias (7 days) and LiveChat (14 days) offer free trials. Try both before committing.