Gorgias vs Tidio2026
Gorgias
Customer Support
E-commerce helpdesk that unifies support tickets, live chat, and social media — built for Shopify stores.
Tidio
Customer Support
AI-powered live chat and chatbot platform that converts website visitors into customers.
Our Verdict
Tidio is the more affordable option with a free tier.
Choose Gorgias if…
teams at the small to mid-sized businesses stage and teams that need more power and don't mind paying for it
Choose Tidio if…
teams at the small to mid-sized businesses stage and budget-conscious buyers who want to start for free or at lower cost
Side-by-Side Comparison
Green highlight = advantage on that metric.
| Feature | Gorgias | Tidio |
|---|---|---|
| Pricing | ||
| Pricing model | Subscription | Freemium |
| Starting price | $10/mo | $29/mo |
| Free tier | ||
| Free trial | 7 days | |
| Ratings & Reviews | ||
| User rating | No reviews yet | No reviews yet |
| Features & Capabilities | ||
| Best for | small to mid-sized businesses | small to mid-sized businesses |
| Tracked features | 8 | 5 |
| Company | ||
| Founded | 2015 | 2013 |
| Verified listing | ||
Pricing
Gorgias
SubscriptionTidio
FreemiumGorgias
$10/moTidio
$29/moGorgias
Tidio
Gorgias
7 daysTidio
Ratings & Reviews
Gorgias
No reviews yetTidio
No reviews yetFeatures & Capabilities
Gorgias
small to mid-sized businessesTidio
small to mid-sized businessesGorgias
8Tidio
5Company
Gorgias
2015Tidio
2013Gorgias
Tidio
Key Differences
Gorgias
Subscription
Tidio
✓Freemium
Gorgias
$10/mo✓
Tidio
$29/mo
Gorgias
7 days✓
Tidio
Not available
Gorgias
8 tracked features✓
Tidio
5 tracked features
Gorgias is best for…
Strengths
- Best helpdesk for Shopify stores
- Order data in every ticket
- Omnichannel: email chat social SMS
- AI auto-responses for common questions
Tidio is best for…
Strengths
- AI handles up to 70% of queries
- Very easy setup
- Native Shopify integration
- Generous free plan
Pricing Comparison
Gorgias
From $10/mo
Starter plan from $10/month for 50 tickets.
Tidio
From $29/mo
Free plan available. Starter from $29/month.
Pricing information is verified periodically. Visit each vendor's pricing page for current rates and plan details.
Feature Comparison
Only in Gorgias
- Ticketing System
- Omnichannel Support
- SLA Management
- Workflow Automation
- Shared Inbox
Both tools
- Live Chat
- Chatbot / AI Agent
- API Access
Only in Tidio
- Email Marketing
- Zapier Integration
Frequently Asked Questions
- What is the main difference between Gorgias and Tidio?
- Tidio is the more affordable option with a free tier. Choose Gorgias if you need it for teams at the small to mid-sized businesses stage and teams that need more power and don't mind paying for it. Choose Tidio if you need it for teams at the small to mid-sized businesses stage and budget-conscious buyers who want to start for free or at lower cost.
- Is Gorgias cheaper than Tidio?
- Gorgias is cheaper at From $10/mo vs From $29/mo. Note that pricing tiers vary — check each vendor's current pricing page for up-to-date details.
- Can I switch from Gorgias to Tidio?
- Yes — most teams can migrate from Gorgias to Tidio with a data export/import process. Check whether both tools support CSV or API data export before starting. It's advisable to run both tools in parallel for a short period to verify your data migrated correctly.
- Does Gorgias or Tidio offer a free trial?
- Gorgias offers a free trial of 7 days. Tidio does not currently offer a free trial — check their pricing page for any trial promotions.