Gorgias vs Wrike2026
Gorgias
Customer Support
E-commerce helpdesk that unifies support tickets, live chat, and social media — built for Shopify stores.
Wrike
Project Management
Enterprise-grade project management with Gantt charts, workload management, and advanced reporting.
Our Verdict
Wrike is the more affordable option with a free tier.
Choose Gorgias if…
teams at the small to mid-sized businesses stage and teams that need more power and don't mind paying for it
Choose Wrike if…
teams at the mid-market companies stage and budget-conscious buyers who want to start for free or at lower cost
Side-by-Side Comparison
Green highlight = advantage on that metric.
| Feature | Gorgias | Wrike |
|---|---|---|
| Pricing | ||
| Pricing model | Subscription | Freemium |
| Starting price | $10/mo | $10/mo |
| Free tier | ||
| Free trial | 7 days | 14 days |
| Ratings & Reviews | ||
| User rating | No reviews yet | No reviews yet |
| Features & Capabilities | ||
| Best for | small to mid-sized businesses | mid-market companies |
| Tracked features | 8 | 10 |
| Company | ||
| Founded | 2015 | 2006 |
| Verified listing | ||
Pricing
Gorgias
SubscriptionWrike
FreemiumGorgias
$10/moWrike
$10/moGorgias
Wrike
Gorgias
7 daysWrike
14 daysRatings & Reviews
Gorgias
No reviews yetWrike
No reviews yetFeatures & Capabilities
Gorgias
small to mid-sized businessesWrike
mid-market companiesGorgias
8Wrike
10Company
Gorgias
2015Wrike
2006Gorgias
Wrike
Key Differences
Gorgias
Subscription
Wrike
✓Freemium
Gorgias
8 tracked features
Wrike
✓10 tracked features
Gorgias is best for…
Strengths
- Best helpdesk for Shopify stores
- Order data in every ticket
- Omnichannel: email chat social SMS
- AI auto-responses for common questions
Wrike is best for…
Strengths
- Strong Gantt chart and timeline
- Excellent proofing and approvals
- Advanced reporting
- Good resource management
Pricing Comparison
Gorgias
From $10/mo
Starter plan from $10/month for 50 tickets.
Wrike
From $10/mo
Free plan available. Team from $10/user/month.
Pricing information is verified periodically. Visit each vendor's pricing page for current rates and plan details.
Feature Comparison
Only in Gorgias
- Ticketing System
- Live Chat
- Omnichannel Support
- Chatbot / AI Agent
- SLA Management
- Shared Inbox
Both tools
- Workflow Automation
- API Access
Only in Wrike
- Task Management
- Gantt Chart
- Kanban Board
- Team Collaboration
- Resource Management
- Approval Workflows
- Time Tracking
- Dashboard & Reporting
Frequently Asked Questions
- What is the main difference between Gorgias and Wrike?
- Wrike is the more affordable option with a free tier. Choose Gorgias if you need it for teams at the small to mid-sized businesses stage and teams that need more power and don't mind paying for it. Choose Wrike if you need it for teams at the mid-market companies stage and budget-conscious buyers who want to start for free or at lower cost.
- Is Gorgias cheaper than Wrike?
- Gorgias is cheaper at From $10/mo vs From $10/mo. Note that pricing tiers vary — check each vendor's current pricing page for up-to-date details.
- Can I switch from Gorgias to Wrike?
- Yes — most teams can migrate from Gorgias to Wrike with a data export/import process. Check whether both tools support CSV or API data export before starting. Wrike offers a free trial, so you can test it before cancelling Gorgias.
- Does Gorgias or Wrike offer a free trial?
- Both Gorgias (7 days) and Wrike (14 days) offer free trials. Try both before committing.